CLIENT

Queensland Central West Hospital and Health Service

DATE: 2015

Central West Hospital and Health Service Review of the Indigenous Health Program

KBC was commissioned by the Queensland Central West Hospital and Health Service to review the model of care for Aboriginal and Torres Strait Islander people residing in Central West Queensland to assess the effectiveness and efficiency of the service delivery approach to Closing the Gap in indigenous health. The scope of the review included:

  • Governance – leadership, management structure, quality assurance, planning and evaluation
  • Performance
  • Coordination of care
  • Workforce
  • Adequacy of resources

The review occurred over a 3 month period and included:

  • Review of documentation relating to the strategic direction of CWHHS and the Indigenous Health program
  • Development of a review framework
  • Extensive consultation across CWH including site visits and telephone interviews with CWH executive and senior management, members of the Indigenous Health team, Directors of Nursing at Primary Health Centres, Mental health and ATODs service, members of the Aboriginal and Torres Strait Islander community; Central and North West Queensland Medicare Local; and Non-Government Organisations in western Queensland.
  • Information synthesis to identify key findings
  • Preparation of report and recommendations.