Client: Alliance of NSW Divisions of General Practice

Development of content for a Behavioural Health Care GP Education Module, ABC of Dealing with Difficult Consultations in General Practice – Training module, in collaboration with RhED Consulting Pty Ltd

Project timeline: 2008

Brief description:

To provide a training module to improve general practitioners’ communication and counselling skills to enable them to better manage difficult patient consultations in general practice


  • The module adopted a psychological approach focusing on both patient and doctor factors as well as systems issues

  • Adult learning principles especially interactive participatory learning formed the framework for the package

  • The package also included a GP workbook, facilitators manual, and overall module framework including options for delivery mode

  • The module was designed to meet the requirements of both ACRRM and RACGP